Student loan borrowers need help accessing timely support, often encountering long wait times or being left without assistance, especially on weekends. Many are also unaware of how to access crucial loan information.

This year, Civic Nation is launching in-person student loan clinics to empower borrowers with the information they need to navigate the student loan system. Our clinic in Atlanta is on March 9th.

To make this initiative a success, we’re looking for volunteer lawyers to support Federal Student Aid facilitators in guiding borrowers, disseminating student loan repayment information, and helping borrowers in real-time manage their return-to-repayment options.

You have been through the student loan maze yourself and know all about the complexities that come with it. Plus, you’re good at understanding complicated systems and rules, so you can explain things in a way that's easy to understand for borrowers. You will not be providing legal advice, as our main focus is to give clear and accurate explanations of loan terms and processes. What we want is to offer guidance and support, especially when it comes to return-to-repayment options and borrower rights.

While volunteers like you will play a crucial role in guiding and supporting attendees, Federal Student Aid (FSA) will lead the charge at the clinic. If you have any questions or if something feels a bit out of your wheelhouse, help and guidance will always be readily available. We want to ensure you feel confident and equipped to make a positive impact, knowing you're part of a well-supported team dedicated to empowering student loan borrowers.

Amidst the resumption of student loan repayments, many borrowers lack accessible guidance and struggle to manage their loan obligations. Our immediate goal is to introduce an in-person student loan clinic in the ATL area, offering assistance and clear information to borrowers.

Pre-Clinic Training

Participate in two mandatory one-hour virtual trainings on student loans led by Federal Student Aid on March 5th and March 7th at 6:30pm ET.

In-Clinic Support

Arrive at IBEW Local 613, located at 501 Pulliam St SW, Atlanta, GA 30312, by 12:30 PM ET on Saturday, March 9th.

For the first 45 minutes of the clinic, attend the borrower training and Q&A session led by an FSA expert. This will be a valuable opportunity to gain insights that will be beneficial for your active role in the Help Session.

For the next 60 minutes, engage in one-on-one support with borrowers during the Help Session. You will guide them through their repayment options and ensure they have the information needed to make informed decisions about their student loans. Federal Student Aid experts will be onsite to answer any questions.

Feedback Gathering

Help distribute and collect surveys from attendees at the end of the clinic to gather feedback for future sessions.

Participate in a debrief session after the clinics end.

Close out by 4:30 pm ET.